Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
What materials are used in Watsons Jewellers pieces?
We use high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds to ensure lasting brilliance and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days. For custom or engraved pieces, please allow an additional 7-10 business days for production before shipment.
Can I return my jewelry if it's not the right fit?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made and engraved items are final sale.
How do I determine my correct ring size?
We provide a comprehensive sizing guide on our website. Alternatively, you can request a complimentary physical ring sizer to be mailed to your home for a perfect fit.
Do you offer a warranty on your jewelry?
Every purchase from Watsons Jewellers comes with a 12-month manufacturer's warranty that covers any defects in materials or craftsmanship.
How should I care for and clean my jewelry?
To maintain shine, we recommend cleaning your pieces with a soft cloth and mild soap. Avoid contact with harsh chemicals, perfumes, and chlorine.